Return (exchange) of goods
If you are not satisfied with the item you received, you have the right to return it within 14 days of receipt. The product must be returned undamaged and in the same condition in which you received it, with the accompanying documents attached. Within 5 working days we will refund the money for the purchased products. Shipping costs in this case will be at the expense of the buyer.
Refunds are made as follows:
- – by bank transfer to the bank account specified by the customer for orders that are paid for by cash on delivery or bank transfer.
- – via PayPal transfer for orders paid via PayPal.
Orders for individual projects and with individual sizes are non-refundable!
Defective or erroneously sent goods must be replaced! In this case, all transportation costs are borne by LIGHTWELL LLC.
To request an order cancellation, exchange or product return, please use the form.
For more information about returning or exchanging goods, please contact us by e-mail: info@boxcake.eu.